G2 Vendor Directory

ServiceNow IT Service Management vs. Pliant

A side-by-side comparison based on G2 review data.

MetricServiceNow IT Service Management

by ServiceNow

Pliant

by Pliant.io

Overall rating4.54.5
Review count2,01020
Ease of use8.89.4
Ease of setup8.49.1
Quality of support8.89.5
Meets requirements9.19.3
NPS65.14346480
Small Business6.0%30.0%
Mid-Market21.9%45.0%
Enterprise72.1%25.0%
Total page views8,30941
Total LLM citations29,556161

ServiceNow IT Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.

Pros

  • Ease of Use
  • Incident Management
  • Efficiency
  • Features
  • Automation
  • Integrations

Pliant

Headquartered in Boston, Pliant provides an advanced API-driven IT orchestration platform that automates, integrates and connects the digital enterprise. Pliant’s solutions simplify and streamline how operations and engineering teams build, deploy, and orchestrate their environments. Using a low-code approach and transforming API code into deployment-ready action blocks, Pliant facilitates, integrates, and secures communication up and down the technology stack between platforms, services, and applications. For more information on the company and its solutions, go to www.pliant.io.

Pros

  • Speed
  • Efficiency
  • Ease of Use
  • User Interface