ServiceNow IT Service Management vs. OpenText AccuRev
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | OpenText AccuRev |
|---|---|---|
| Overall rating | 4.5 | 3.8 |
| Review count | 2,010 | 20 |
| Ease of use | 8.8 | 7.9 |
| Ease of setup | 8.4 | 8.9 |
| Quality of support | 8.8 | 8.1 |
| Meets requirements | 9.1 | 8.4 |
| NPS | 65.143464 | 10 |
| Small Business | 6.0% | 20.0% |
| Mid-Market | 21.9% | 25.0% |
| Enterprise | 72.1% | 55.0% |
| Total page views | 8,309 | 111 |
| Total LLM citations | 29,556 | 19 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
OpenText AccuRev
AccuRev is a software configuration management tool which addresses complex parallel and distributed development environments with its stream-based architecture, to accelerate your development process and improve asset reuse.