ServiceNow IT Service Management vs. CoreView
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | CoreView |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 2,010 | 119 |
| Ease of use | 8.8 | 8.9 |
| Ease of setup | 8.4 | 8.6 |
| Quality of support | 8.8 | 9.4 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 65.143464 | 71.551724 |
| Small Business | 6.0% | 13.2% |
| Mid-Market | 21.9% | 33.3% |
| Enterprise | 72.1% | 53.5% |
| Total page views | 8,309 | 828 |
| Total LLM citations | 29,556 | 5,363 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
CoreView
CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365 across Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID. It hardens tenants against attack, reduces privilege and blast radius, detects configuration tampering, and restores security posture after incidents.
- Automation
- Ease of Use
- Time-saving
- Productivity Improvement
- Centralized Management
- Security