ServiceNow IT Service Management vs. ControlMonkey
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | ControlMonkey |
|---|---|---|
| Overall rating | 4.5 | 5.0 |
| Review count | 2,010 | 11 |
| Ease of use | 8.8 | 10.0 |
| Ease of setup | 8.4 | 9.8 |
| Quality of support | 8.8 | 10.0 |
| Meets requirements | 9.1 | 9.8 |
| NPS | 65.143464 | 100 |
| Small Business | 6.0% | 0.0% |
| Mid-Market | 21.9% | 72.7% |
| Enterprise | 72.1% | 27.3% |
| Total page views | 8,309 | 176 |
| Total LLM citations | 29,556 | 296 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
ControlMonkey
ControlMonkey is a Cloud Disaster Recovery and Configuration Resilience platform that helps organizations make cloud and SaaS configurations recoverable at enterprise scale. The platform enables DevOps, Platform Engineering, Cloud Infrastructure, and SRE teams to continuously discover assets, create automated recovery points, track configuration changes, and restore known-good states after incidents. Unlike traditional backup solutions that focus on data and workloads, ControlMonkey protects the configurations required to operate modern cloud environments.