ServiceNow IT Service Management vs. CloudBees
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | CloudBees |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 2,010 | 622 |
| Ease of use | 8.8 | 8.8 |
| Ease of setup | 8.4 | 8.2 |
| Quality of support | 8.8 | 9.1 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 65.143464 | 56.756757 |
| Small Business | 6.0% | 15.1% |
| Mid-Market | 21.9% | 38.0% |
| Enterprise | 72.1% | 46.9% |
| Total page views | 8,309 | 1,048 |
| Total LLM citations | 29,556 | 3,384 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
CloudBees
The Complete DevOps solution. CloudBees empowers your software delivery teams to transform your business. CloudBees solution brings together development, operations, IT, security, and business teams to: Create fast with scalable repeatable workflows. Continuously improve customer experiences by progressively delivering features with speed and control. Command everything with higher-order visibility, management, and intelligence across tools, teams, pipelines, and process... all at enterprise scale.
- Reliability
- Features
- Integrations
- Ease of Use
- Customization
- Release Management