ServiceNow IT Service Management vs. AWS Config
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | AWS Config |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 2,010 | 52 |
| Ease of use | 8.8 | 8.9 |
| Ease of setup | 8.4 | 8.8 |
| Quality of support | 8.8 | 9.0 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 65.143464 | 54.166667 |
| Small Business | 6.0% | 29.4% |
| Mid-Market | 21.9% | 29.4% |
| Enterprise | 72.1% | 41.2% |
| Total page views | 8,309 | 142 |
| Total LLM citations | 29,556 | 87 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
AWS Config
AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment.
- Infrastructure Automation
- Integration Support
- Security Access
- Automation
- Ease of Use
- Code Management