G2 Vendor Directory

ServiceNow Integration Hub vs. Workato

A side-by-side comparison based on G2 review data.

MetricServiceNow Integration Hub

by ServiceNow

Workato

by Workato

Overall rating4.84.7
Review count21858
Ease of use9.59.1
Ease of setup9.39.1
Quality of support9.79.3
Meets requirements9.59.2
NPS88.88888979.80653
Small Business9.5%21.6%
Mid-Market28.6%42.9%
Enterprise61.9%35.5%
Total page views2264,526
Total LLM citations41237,700

ServiceNow Integration Hub

ServiceNow Integration Hub is a comprehensive solution designed to seamlessly connect ServiceNow workflows with a wide array of external systems, applications, and data sources. By leveraging pre-built spokes and a no-code development environment, Integration Hub enables organizations to automate processes, enhance productivity, and reduce integration complexities. Key Features and Functionality: - Out-of-the-Box Spokes: Access over 220 pre-built spokes that facilitate integration with numerous enterprise applications, allowing for rapid deployment and reduced development time.

Pros

  • Customization

Workato

Workato is the #1-rated iPaaS and the leader in Enterprise MCP — the platform enterprises trust to unify integration, automation, and AI in one secure, cloud-native runtime. Trusted by over 12,000 customers including half the Fortune 500, Workato connects every system, process, and data source with 14,000+ pre-built connectors. What sets Workato apart: Enterprise MCP turns proven business processes into governed, agent-ready skills that any AI agent — Claude, ChatGPT, Cursor, or custom-built — can execute safely and predictably. No rip-and-replace required.

Pros

  • Ease of Use
  • Integrations
  • Easy Integrations
  • Features
  • Automation
  • Customer Support