G2 Vendor Directory

ServiceNow App Engine vs. Retool

A side-by-side comparison based on G2 review data.

MetricServiceNow App Engine

by ServiceNow

Retool

by Retool

Overall rating4.54.6
Review count1,176360
Ease of use8.88.8
Ease of setup8.88.7
Quality of support8.78.6
Meets requirements8.78.8
NPS64.45497678.591549
Small Business24.1%54.5%
Mid-Market27.9%39.0%
Enterprise48.0%6.5%
Total page views2,7753,966
Total LLM citations8,21022,589

ServiceNow App Engine

ServiceNow App Engine is a development platform for building, extending, and governing custom work on the ServiceNow AI Platform. Developers use it to create new tables, extend out-of-the-box workflows, and build full applications. Business teams use it to replace the spreadsheets, email chains, and standalone tools that often run core processes. Most custom development on ServiceNow doesn’t start from a blank slate. Teams add fields and tables to existing processes, change how a request routes through an approval, or add logic to a workflow the platform already runs.

Pros

  • Ease of Use
  • App Development
  • Easy Creation
  • Low Code
  • Low Coding
  • No Coding

Retool

Securely deploy vibe-coded apps in one governed platform. Build in Retool, import from tools like Claude Code, Replit, or Lovable, or connect via MCP. However your team builds, every app ships safely, with governance built in. People across your organization are already vibe-coding internal tools with no SSO, no RBAC, no audit logs, and no connection to your existing data controls. Retool is where secure vibe coding happens by default. Build from scratch, import an app from another AI builder, or connect an agent via MCP — governance lives in the platform, not in each individual app.

Pros

  • Ease of Use
  • Features
  • Fast Development
  • Functionality
  • Easy Integrations
  • Easy Creation