G2 Vendor Directory

ServiceNow App Engine vs. Pega Platform

A side-by-side comparison based on G2 review data.

MetricServiceNow App Engine

by ServiceNow

Pega Platform

by Pegasystems

Overall rating4.54.2
Review count1,176278
Ease of use8.88.6
Ease of setup8.88.3
Quality of support8.78.5
Meets requirements8.78.7
NPS64.45497644.723618
Small Business24.1%13.8%
Mid-Market27.9%19.2%
Enterprise48.0%67.0%
Total page views2,775768
Total LLM citations8,2108,670

ServiceNow App Engine

ServiceNow App Engine is a development platform for building, extending, and governing custom work on the ServiceNow AI Platform. Developers use it to create new tables, extend out-of-the-box workflows, and build full applications. Business teams use it to replace the spreadsheets, email chains, and standalone tools that often run core processes. Most custom development on ServiceNow doesn’t start from a blank slate. Teams add fields and tables to existing processes, change how a request routes through an approval, or add logic to a workflow the platform already runs.

Pros

  • Ease of Use
  • App Development
  • Easy Creation
  • Low Code
  • Low Coding
  • No Coding

Pega Platform

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.

Pros

  • Customer Support
  • Features
  • Integrations
  • Ease of Use
  • Data Management
  • Process Management