G2 Vendor Directory

Scrunch AI vs. Upsiide

A side-by-side comparison based on G2 review data.

MetricScrunch AI

by Sitecore

Upsiide

by Dig Insights

Overall rating4.64.3
Review count7427
Ease of use8.99.1
Ease of setup9.38.9
Quality of support9.59.0
Meets requirements9.18.4
NPS70.2702750
Small Business53.8%44.4%
Mid-Market35.4%37.0%
Enterprise10.8%18.5%
Total page views2,56674
Total LLM citations92,267160

Scrunch AI

Scrunch is the AI Customer Experience platform. AI is now your most important visitor. As LLMs increasingly answer questions on behalf of humans, your website’s primary audience is no longer people—it’s the AI agents deciding what gets seen, trusted, and chosen. Scrunch is the AI Customer Experience platform built for this shift. Scrunch helps brands monitor and benchmark their presence in AI search, uncover content and citation gaps, and deliver AI-ready website experiences that shape the way brands are discovered--and chosen--on AI platforms.

Pros

  • Ease of Use
  • Insights
  • Customer Support
  • Competitor Analysis
  • Updates
  • AI Features

Upsiide

Upsiide is a SaaS platform built and continuously improved by the consumer experts at Dig Insights. Upsiide allows you to refine and validate your innovation ideas more efficiently and effectively. Organizations that move their innovation process onto the Upsiide platform see significantly reduced time to market and significantly improved in-market success. Innovation is often associated with new products. But innovation is much broader, encompassing new products, new variants, new features, new services, new claims, new communication, etc.

Pros

  • Ease of Use
  • Easy Setup
  • Ease of Creation
  • Survey Creation