SAP Service Cloud vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | SAP Service Cloud | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 264 | 1,366 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 8.4 | 9.0 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 63.2 | 75.644917 |
| Small Business | 29.1% | 18.0% |
| Mid-Market | 39.5% | 60.9% |
| Enterprise | 31.4% | 21.1% |
| Total page views | 750 | 3,143 |
| Total LLM citations | 2,007 | 28,238 |
SAP Service Cloud
SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: * Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. * Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel.
- Ease of Use
- Features
- Efficiency
- Integrations
- Case Management
- Automation
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface