Salesforce IT Service vs. Kenyt

Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.

Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%.