G2 Vendor Directory

SalesCaptain vs. Gupshup

A side-by-side comparison based on G2 review data.

MetricSalesCaptain

by SalesCaptain

Gupshup

by Gupshup

Overall rating4.44.4
Review count29567
Ease of use9.29.0
Ease of setup9.39.0
Quality of support9.48.7
Meets requirements9.49.1
NPS71.52542466.666667
Small Business69.9%23.9%
Mid-Market29.8%46.3%
Enterprise0.3%29.9%
Total page views5,570932
Total LLM citations1,7788,649

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise.

Pros

  • Automation
  • Communication
  • Ease of Use
  • Helpful
  • Communication Improvement
  • Time-saving

Gupshup

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Easy Integrations
  • Features
  • Staff Support