RMS vs. HelloShift
A side-by-side comparison based on G2 review data.
| Metric | RMS | HelloShift |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 20 | 18 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.9 | 9.6 |
| Quality of support | 8.3 | 9.0 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 55 | 77.777778 |
| Small Business | 65.0% | 66.7% |
| Mid-Market | 25.0% | 27.8% |
| Enterprise | 10.0% | 5.6% |
| Total page views | 180 | 68 |
| Total LLM citations | 572 | 162 |
RMS
Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).
HelloShift
HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration.