G2 Vendor Directory

Retention Science vs. Custify

A side-by-side comparison based on G2 review data.

MetricRetention Science

by Constant Contact

Custify

by Custify

Overall rating4.54.7
Review count34534
Ease of use9.09.3
Ease of setup8.48.9
Quality of support9.09.7
Meets requirements9.09.1
NPS58.82352979.206049
Small Business46.9%63.8%
Mid-Market40.6%33.5%
Enterprise12.5%2.7%
Total page views1141,138
Total LLM citations1063,548

Retention Science

Retention Science is the best way to target, engage and retain your customers. Our data-driven, SaaS-based Retention Marketing platform predicts customer behavior and delivers targeted multi-channel communications that increase revenue and encourage customer advocacy. We make sophisticated data science and marketing automation simple and accessible for marketing teams of all sizes. Retention Science, a Constant Contact company, is a provider of ecommerce-focused digital marketing services powered by intelligent technology and customer support to help sell more in less time.

Pros

  • AI Technology
  • Automation Efficiency
  • Easy Implementation
  • Customer Engagement
  • Easy Integration
  • Engagement Efficiency

Custify

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer.

Pros

  • Ease of Use
  • Customer Support
  • Intuitive
  • Integrations
  • Automation
  • Centralized Information