Resolve AI vs. Xurrent IMR
A side-by-side comparison based on G2 review data.
| Metric | Resolve AI | Xurrent IMR |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 67 | 202 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.8 | 9.0 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 53.125 | 71.144279 |
| Small Business | 68.7% | 28.2% |
| Mid-Market | 29.9% | 48.5% |
| Enterprise | 1.5% | 23.3% |
| Total page views | 233 | 626 |
| Total LLM citations | 544 | 1,502 |
Resolve AI
Resolve AI is an AI-powered service desk built for Teams & Slack that resolves employee issues autonomously using agentic AI, reducing tickets and improving productivity.
Xurrent IMR
Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow.
- Alert Management
- Ease of Use
- Integrations
- Customer Support
- User Interface
- Intuitive