G2 Vendor Directory

Regal vs. Gupshup

A side-by-side comparison based on G2 review data.

MetricRegal

by Regal Voice

Gupshup

by Gupshup

Overall rating4.74.4
Review count4567
Ease of use9.29.0
Ease of setup8.59.0
Quality of support9.58.7
Meets requirements9.19.1
NPS84.44444466.666667
Small Business20.5%23.9%
Mid-Market77.3%46.3%
Enterprise2.3%29.9%
Total page views717932
Total LLM citations6518,649

Regal

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value.

Pros

  • Helpful
  • Features
  • Ease of Use
  • Customer Support
  • Efficiency
  • Easy Implementation

Gupshup

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Easy Integrations
  • Features
  • Staff Support