Realtime vs. Surfly
A side-by-side comparison based on G2 review data.
| Metric | Realtime | Surfly |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 41 | 100 |
| Ease of use | 9.8 | 9.6 |
| Ease of setup | 9.8 | 9.2 |
| Quality of support | 9.8 | 9.4 |
| Meets requirements | 9.8 | 9.4 |
| NPS | 95 | 91.111111 |
| Small Business | 17.1% | 44.0% |
| Mid-Market | 78.0% | 34.0% |
| Enterprise | 4.9% | 22.0% |
| Total page views | 61 | 197 |
| Total LLM citations | 29 | 620 |
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality
Surfly
Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.