Realtime vs. Screen Recordings by Screendesk
A side-by-side comparison based on G2 review data.
| Metric | Realtime | Screen Recordings by Screendesk |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 41 | 14 |
| Ease of use | 9.8 | 9.2 |
| Ease of setup | 9.8 | 9.6 |
| Quality of support | 9.8 | 7.6 |
| Meets requirements | 9.8 | 9.5 |
| NPS | 95 | 64.285714 |
| Small Business | 17.1% | 50.0% |
| Mid-Market | 78.0% | 35.7% |
| Enterprise | 4.9% | 14.3% |
| Total page views | 61 | 33 |
| Total LLM citations | 29 | 18 |
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality
Screen Recordings by Screendesk
Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed.