Realtime vs. Samesurf
A side-by-side comparison based on G2 review data.
| Metric | Realtime | Samesurf |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 41 | 11 |
| Ease of use | 9.8 | 9.5 |
| Ease of setup | 9.8 | 8.9 |
| Quality of support | 9.8 | 8.6 |
| Meets requirements | 9.8 | 9.4 |
| NPS | 95 | 72.727273 |
| Small Business | 17.1% | 45.5% |
| Mid-Market | 78.0% | 45.5% |
| Enterprise | 4.9% | 9.1% |
| Total page views | 61 | 50 |
| Total LLM citations | 29 | 118 |
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality
Samesurf
Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales,
- Easy Access
- Communication
- Easy Collaboration
- Screen Sharing
- Ease of Use
- Daily Use