Realtime vs. Fullview
A side-by-side comparison based on G2 review data.
| Metric | Realtime | Fullview |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 41 | 16 |
| Ease of use | 9.8 | 9.4 |
| Ease of setup | 9.8 | 9.2 |
| Quality of support | 9.8 | 8.9 |
| Meets requirements | 9.8 | 9.7 |
| NPS | 95 | 87.5 |
| Small Business | 17.1% | 28.6% |
| Mid-Market | 78.0% | 57.1% |
| Enterprise | 4.9% | 14.3% |
| Total page views | 61 | 87 |
| Total LLM citations | 29 | 227 |
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality
Fullview
Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket.
- Easy Setup
- Session Replay
- Setup Ease
- Customer Engagement