G2 Vendor Directory

poly vs. 11Sight

A side-by-side comparison based on G2 review data.

Metricpoly

by RealConnect

11Sight

by 11Sight

Overall rating4.74.6
Review count1170
Ease of use9.49.5
Ease of setup8.69.7
Quality of support9.69.6
Meets requirements9.69.5
NPS81.81818279.365079
Small Business54.5%83.3%
Mid-Market45.5%13.3%
Enterprise0.0%3.3%
Total page views72505
Total LLM citations113611

poly

Boardroom brainstorming. Coffeeshop collaborations. Kitchen consultations. See and be seen wherever, whatever, whomever – Poly gives you the confidence, flexibility and edge to command the conversation. And we know it’s not a one size fits all world. We have options to meet your anywhere, everywhere needs.

Pros

    11Sight

    11Sight is an AI Agent Platform for Call Centers and Customer-Facing Operations that deploys AI Agents as the first point of contact handling ≈ 76% of requests end-to-end, executing high-stakes tasks directly in customer systems, and escalating to human teammates only when it matters. "We started by reducing burnout in call centers.

    Pros

    • Ease of Use
    • Time-saving
    • Video Calls
    • Helpful
    • Easy Setup
    • Efficiency