G2 Vendor Directory

Rafiki AI vs. Otter.ai

A side-by-side comparison based on G2 review data.

MetricRafiki AI

by GetRafiki

Otter.ai

by Otter.ai

Overall rating4.54.4
Review count23506
Ease of use8.69.2
Ease of setup8.79.2
Quality of support9.78.7
Meets requirements8.69.0
NPS65.21739166.067864
Small Business60.9%72.7%
Mid-Market39.1%20.9%
Enterprise0.0%6.4%
Total page views673,823
Total LLM citations2866,623

Rafiki AI

Rafiki AI is a Generative AI–powered conversation and revenue intelligence platform that helps revenue teams capture every customer interaction, coach reps with real evidence, automate the busywork after every call, and close more deals faster. Rafiki AI helps you spot deal risks, surface upside opportunities, and improve every sales conversation. Its state-of-the-art AI engine records, transcribes, and analyzes all your sales calls across web conferencing tools (Zoom, Google Meet, Microsoft Teams), dialers, and email — turning conversations into pipeline insights you can act on.

Pros

  • Ease of Use
  • Customer Support
  • Simple
  • Features
  • Accuracy
  • Customizability

Otter.ai

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes.

Pros

  • Ease of Use
  • Helpful
  • Accuracy
  • Transcription
  • Meetings
  • AI Summary