Radmin vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Radmin | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 13 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 7.9 | 9.0 |
| Quality of support | 7.7 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 46.153846 | 75.644917 |
| Small Business | 30.8% | 18.0% |
| Mid-Market | 30.8% | 60.9% |
| Enterprise | 38.5% | 21.1% |
| Total page views | 341 | 3,143 |
| Total LLM citations | 1,808 | 28,238 |
Radmin
Radmin is one of the most secure and reliable remote access software products today. It’s been chosen by over 100,000 companies worldwide for remote tech support to employees. Governments and military, technology experts, and financial organizations rely on their vast capabilities. Radmin is a must-have tool for every IT Professional.
- Speed
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface