Pulseway vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Pulseway | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 125 | 2,010 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 9.1 | 8.4 |
| Quality of support | 9.1 | 8.8 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 68.852459 | 65.143464 |
| Small Business | 52.4% | 6.0% |
| Mid-Market | 42.7% | 21.9% |
| Enterprise | 4.8% | 72.1% |
| Total page views | 537 | 8,309 |
| Total LLM citations | 3,310 | 29,556 |
Pulseway
Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface.
- Ease of Use
- Customer Support
- Features
- Monitoring
- Responsive Support
- Intuitive
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations