Pulseway vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Pulseway | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 125 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 68.852459 | 75.644917 |
| Small Business | 52.4% | 18.0% |
| Mid-Market | 42.7% | 60.9% |
| Enterprise | 4.8% | 21.1% |
| Total page views | 537 | 3,143 |
| Total LLM citations | 3,310 | 28,238 |
Pulseway
Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface.
- Ease of Use
- Customer Support
- Features
- Monitoring
- Responsive Support
- Intuitive
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface