ProProfs Survey Maker vs. Userback
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Survey Maker | Userback |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 53 | 291 |
| Ease of use | 9.4 | 9.4 |
| Ease of setup | 9.2 | 9.4 |
| Quality of support | 8.8 | 9.5 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 60 | 83.745583 |
| Small Business | 37.5% | 88.8% |
| Mid-Market | 50.0% | 8.2% |
| Enterprise | 12.5% | 3.0% |
| Total page views | 216 | 541 |
| Total LLM citations | 216 | 3,520 |
ProProfs Survey Maker
ProProfs Survey Maker is built for easily creating custom customer surveys, CSAT, CX, and NPS forms using AI. You give it a short prompt about what you need, and it puts together a polished survey with branching already working. Teams use it for everything from a quick poll to a few early users, all the way up to bigger sends without things breaking or surprise bills showing up.
- Ease of Use
- Easy Setup
- Survey Creation
- Quick Setup
- Setup Ease
- Ease of Creation
Userback
Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.
- Ease of Use
- Feedback Management
- Setup Ease
- Features
- Simple
- Easy Setup