ProProfs Survey Maker vs. Glassbox
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Survey Maker | Glassbox |
|---|---|---|
| Overall rating | 4.3 | 4.9 |
| Review count | 53 | 809 |
| Ease of use | 9.4 | 9.8 |
| Ease of setup | 9.2 | 9.8 |
| Quality of support | 8.8 | 9.8 |
| Meets requirements | 9.1 | 9.8 |
| NPS | 60 | 93.020305 |
| Small Business | 37.5% | 5.3% |
| Mid-Market | 50.0% | 17.6% |
| Enterprise | 12.5% | 77.1% |
| Total page views | 216 | 1,577 |
| Total LLM citations | 216 | 8,987 |
ProProfs Survey Maker
ProProfs Survey Maker is built for easily creating custom customer surveys, CSAT, CX, and NPS forms using AI. You give it a short prompt about what you need, and it puts together a polished survey with branching already working. Teams use it for everything from a quick poll to a few early users, all the way up to bigger sends without things breaking or surprise bills showing up.
- Ease of Use
- Easy Setup
- Survey Creation
- Quick Setup
- Setup Ease
- Ease of Creation
Glassbox
Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action.
- Ease of Use
- Session Replay
- Insights
- Helpful
- Customer Understanding
- Features