ProProfs Survey Maker vs. Customer Experience Solutions
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Survey Maker | Customer Experience Solutions |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 53 | 33 |
| Ease of use | 9.4 | 9.5 |
| Ease of setup | 9.2 | 9.7 |
| Quality of support | 8.8 | 9.3 |
| Meets requirements | 9.1 | 9.5 |
| NPS | 60 | 78.125 |
| Small Business | 37.5% | 24.2% |
| Mid-Market | 50.0% | 39.4% |
| Enterprise | 12.5% | 36.4% |
| Total page views | 216 | 101 |
| Total LLM citations | 216 | 24 |
ProProfs Survey Maker
ProProfs Survey Maker is built for easily creating custom customer surveys, CSAT, CX, and NPS forms using AI. You give it a short prompt about what you need, and it puts together a polished survey with branching already working. Teams use it for everything from a quick poll to a few early users, all the way up to bigger sends without things breaking or surprise bills showing up.
- Ease of Use
- Easy Setup
- Survey Creation
- Quick Setup
- Setup Ease
- Ease of Creation
Customer Experience Solutions
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM).