Playvox Customer AI vs. SAS Viya

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues.

SAS Viya is a cloud-native data and AI platform that enables teams to build, deploy and scale explainable AI that drives trusted, confident decisions. It unites the entire data and AI life cycle and empowers teams to innovate quickly while balancing speed, automation and governance by design. Viya unifies data management, advanced analytics and decisioning in a single platform, so organizations can move from experimentation to production with confidence, delivering measurable business impact that is secure, explainable and scalable across any environment.