Planview IdeaPlace vs. UseResponse
A side-by-side comparison based on G2 review data.
| Metric | Planview IdeaPlace | UseResponse |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 61 | 22 |
| Ease of use | 8.3 | 9.1 |
| Ease of setup | 7.9 | 8.8 |
| Quality of support | 9.0 | 9.4 |
| Meets requirements | 8.2 | 8.8 |
| NPS | 30 | 77.272727 |
| Small Business | 6.6% | 40.9% |
| Mid-Market | 23.0% | 40.9% |
| Enterprise | 70.5% | 18.2% |
| Total page views | 255 | 25 |
| Total LLM citations | 480 | 32 |
Planview IdeaPlace
Planview IdeaPlace is an innovation management software solution that helps organizations run structured, time-bound challenges to capture, evaluate, and prioritize ideas from employees, partners, or external audiences. It applies natural language processing, crowd-based ranking, and expert review to narrow large volumes of ideas down to those with the highest implementation potential.
UseResponse
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.