G2 Vendor Directory

Sideline vs. 800.com

A side-by-side comparison based on G2 review data.

MetricSideline

by Pinger

800.com

by 800.com

Overall rating4.54.7
Review count111,079
Ease of use9.49.5
Ease of setup9.19.4
Quality of support8.39.4
Meets requirements9.19.5
NPS63.63636480.223881
Small Business100.0%86.1%
Mid-Market0.0%12.9%
Enterprise0.0%1.0%
Total page views893,754
Total LLM citations4074,529

Sideline

Sideline is an app that puts a reliable 2nd number on the phone you already have.

Pros

  • Helpful
  • Customer Support

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

Pros

  • Ease of Use
  • Easy Setup
  • Customer Support
  • Number Management
  • Positive Experience
  • Reliability