G2 Vendor Directory

Piano Analytics vs. Smartlook

A side-by-side comparison based on G2 review data.

MetricPiano Analytics

by Piano

Smartlook

by Cisco

Overall rating4.44.6
Review count44874
Ease of use8.29.1
Ease of setup7.49.2
Quality of support9.19.0
Meets requirements9.19.0
NPS65.90909174.79092
Small Business13.6%85.3%
Mid-Market54.5%12.3%
Enterprise31.8%2.4%
Total page views465428
Total LLM citations2,1315,472

Piano Analytics

Piano Analytics is an enterprise digital analytics platform that gives every team, not just analysts, complete and unsampled data across web, mobile, IoT, and offline channels, without writing a line of SQL. Banking, media, retail, and aviation companies, including Rabobank, BBC, Le Monde, AXA, and SBB, run on Piano Analytics to grow subscription revenue, personalize customer journeys, and prepare their data for AI. That combination of complete data and self-service access is what makes Piano Analytics a customer intelligence platform as much as an analytics one.

Pros

  • Analytics
  • Powerful Tools
  • Insights
  • Helpful
  • Ease of Use
  • Intuitive

Smartlook

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text.

Pros

  • Insights
  • Ease of Use
  • Analytics
  • User Interface
  • Free Usage
  • Value