Pega Customer Engagement Suite vs. Luna from Unity
A side-by-side comparison based on G2 review data.
| Metric | Pega Customer Engagement Suite | Luna from Unity |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 10 | 81 |
| Ease of use | 8.7 | 8.3 |
| Ease of setup | 9.2 | 8.6 |
| Quality of support | 9.4 | 9.7 |
| Meets requirements | 9.8 | 8.7 |
| NPS | 80 | 64.102564 |
| Small Business | 50.0% | 32.0% |
| Mid-Market | 30.0% | 57.3% |
| Enterprise | 20.0% | 10.7% |
| Total page views | 136 | 58 |
| Total LLM citations | 105 | 195 |
Pega Customer Engagement Suite
Pega's Customer Engagement Suite includes Pega Marketing to engage customers with real-time one-to-one marketing on any channel, Pega Sales Automation to intelligently guide sales professionals and streamline the sales process using AI, and Pega Customer Service to deliver end-to-end service across the entire customer journey. These applications leverage Pega’s proven AI via the Customer Decision Hub– our unified, always-on, customer brain.
- Ease of Use
- Decision Making
- Journey Management
- Customer Engagement
- Workflows
- Personalization
Luna from Unity
Luna, part of the Unity solutions portfolio, is an all-in-one app marketing platform for improving performance across 30+ UA channels. Luna enables marketers to surface actionable insights by unifying campaign data from channels, MMPs, and BI, and then optimize accordingly with automations. As an Apple Search Ads partner, Luna offers dedicated tools and services for scaling Apple Search Ads campaigns, such as keyword discovery, bid optimization, robust analytics, custom product page development, and more. To close the marketing loop, Luna also offers highly advanced creative production tools.