Output vs. UseResponse
A side-by-side comparison based on G2 review data.
| Metric | Output | UseResponse |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 10 | 22 |
| Ease of use | 10.0 | 9.1 |
| Ease of setup | 7.9 | 8.8 |
| Quality of support | 10.0 | 9.4 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 80 | 77.272727 |
| Small Business | 22.2% | 40.9% |
| Mid-Market | 55.6% | 40.9% |
| Enterprise | 22.2% | 18.2% |
| Total page views | 31 | 25 |
| Total LLM citations | 17 | 32 |
Output
Manual processes to engage employees can kickstart a culture of innovation in your company, but they come with huge limitations. Gathering ideas at scale across time zones and departments, keeping processes and decisions transparent, documenting everything in one place, and measuring engagement so you can optimize it next time -- it all takes more of your time than it should. When you’re ready to scale and empower your efforts, Output's flexible, user-friendly engagement platform and best practices can help.
UseResponse
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.