OTRS vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | OTRS | Vivantio |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 38 | 295 |
| Ease of use | 9.3 | 8.8 |
| Ease of setup | 8.2 | 8.4 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 56.756757 | 51.70068 |
| Small Business | 7.9% | 14.6% |
| Mid-Market | 31.6% | 57.3% |
| Enterprise | 60.5% | 28.1% |
| Total page views | 82 | 506 |
| Total LLM citations | 362 | 484 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support