OTRS vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | OTRS | TOPdesk |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 38 | 30 |
| Ease of use | 9.3 | 8.3 |
| Ease of setup | 8.2 | 7.7 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 56.756757 | 42.857143 |
| Small Business | 7.9% | 20.0% |
| Mid-Market | 31.6% | 43.3% |
| Enterprise | 60.5% | 36.7% |
| Total page views | 82 | 251 |
| Total LLM citations | 362 | 1,529 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive