OTRS vs. ScriptRunner for Jira
A side-by-side comparison based on G2 review data.
| Metric | OTRS | ScriptRunner for Jira |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 38 | 26 |
| Ease of use | 9.3 | 8.9 |
| Ease of setup | 8.2 | 8.7 |
| Quality of support | 9.1 | 8.2 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 56.756757 | 52 |
| Small Business | 7.9% | 30.8% |
| Mid-Market | 31.6% | 34.6% |
| Enterprise | 60.5% | 34.6% |
| Total page views | 82 | 89 |
| Total LLM citations | 362 | 267 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
ScriptRunner for Jira
Designed for Jira administrators of all technical backgrounds, ScriptRunner enables you to surpass the limitations of Jira through its unlimited and advanced automation and customisation capabilities. Harness the power of scripted automation with pre-built templates and an assisted coding experience, allowing you to swiftly fulfill advanced requirements and free yourself of repetitive manual tasks Trigger actions in response to issue creation using the Script Listeners Customise your configurations and gain control over your fields using Behaviours Keep teams synced with readily-calculated
- Customizability
- Automation
- Customization
- Ease of Use
- Jira Integration
- Customer Support