OTRS vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | OTRS | NinjaOne |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 38 | 5,553 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 8.2 | 9.2 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.3 | 9.2 |
| NPS | 56.756757 | 82.241285 |
| Small Business | 7.9% | 46.2% |
| Mid-Market | 31.6% | 46.4% |
| Enterprise | 60.5% | 7.4% |
| Total page views | 82 | 12,935 |
| Total LLM citations | 362 | 44,059 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface