Oracle Engagement Cloud Connector vs. Eyerys
A side-by-side comparison based on G2 review data.
| Metric | Oracle Engagement Cloud Connector | Eyerys |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 12 | 23 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 7.9 | 9.1 |
| Quality of support | 9.5 | 9.8 |
| Meets requirements | 8.1 | 9.3 |
| NPS | 45.454545 | 95.652174 |
| Small Business | 50.0% | 14.3% |
| Mid-Market | 16.7% | 28.6% |
| Enterprise | 33.3% | 57.1% |
| Total page views | 5 | 40 |
| Total LLM citations | 0 | 14 |
Oracle Engagement Cloud Connector
The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.