G2 Vendor Directory

Work-Relay vs. Smartsheet

A side-by-side comparison based on G2 review data.

MetricWork-Relay

by Neostella

Smartsheet

by Smartsheet

Overall rating4.84.4
Review count1422,895
Ease of use9.48.6
Ease of setup9.18.5
Quality of support9.68.5
Meets requirements9.18.7
NPS85.71428658.238674
Small Business28.6%33.7%
Mid-Market35.7%41.3%
Enterprise35.7%25.0%
Total page views2716,584
Total LLM citations7951,029

Work-Relay

Work-Relay is a Salesforce-native workflow solution designed to streamline the delivery of products and services to end-customers. This software facilitates the automation of complex workflows, ensuring that tasks are completed efficiently by the appropriate resources within a specified timeframe. By integrating seamlessly with Salesforce, Work-Relay provides a robust platform for businesses to enhance their operational efficiency and improve overall productivity.

Pros

  • Automation
  • Efficiency
  • Ease of Creation
  • Ease of Use

Smartsheet

Smartsheet revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work.

Pros

  • Ease of Use
  • Project Management
  • Team Collaboration
  • Project Tracking
  • Automation
  • Organization