Quill vs. Balto
A side-by-side comparison based on G2 review data.
| Metric | Quill | Balto |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 48 | 596 |
| Ease of use | 9.3 | 9.6 |
| Ease of setup | 9.2 | 9.6 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.4 | 9.6 |
| NPS | 66.666667 | 88.184932 |
| Small Business | 56.3% | 24.5% |
| Mid-Market | 37.5% | 50.2% |
| Enterprise | 6.3% | 25.3% |
| Total page views | 93 | 1,562 |
| Total LLM citations | 367 | 6,572 |
Quill
Quill is an intelligent automation platform that allows enterprise organizations to transform reporting workflows with natural language generation (NLG).
- Ease of Use
Balto
Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences.
- Ease of Use
- Helpful
- Accuracy
- Time-saving
- Customer Support
- Efficiency