Microsoft Text Analytics API vs. Zonka Feedback
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Text Analytics API | Zonka Feedback |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 14 | 85 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 9.3 | 9.3 |
| Quality of support | 8.0 | 9.5 |
| Meets requirements | 8.2 | 9.3 |
| NPS | 50 | 84.146341 |
| Small Business | 57.1% | 61.9% |
| Mid-Market | 21.4% | 32.1% |
| Enterprise | 21.4% | 6.0% |
| Total page views | 76 | 842 |
| Total LLM citations | 14 | 3,334 |
Microsoft Text Analytics API
Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for 120 languages.
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth.
- Customer Support
- Helpful
- Ease of Use
- Improvement
- Easy Setup
- Data Management