Microsoft Text Analytics API vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Text Analytics API | Loris |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 14 | 11 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 9.3 | 9.5 |
| Quality of support | 8.0 | 10.0 |
| Meets requirements | 8.2 | 8.8 |
| NPS | 50 | 90.909091 |
| Small Business | 57.1% | 9.1% |
| Mid-Market | 21.4% | 72.7% |
| Enterprise | 21.4% | 18.2% |
| Total page views | 76 | 78 |
| Total LLM citations | 14 | 193 |
Microsoft Text Analytics API
Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for 120 languages.
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.