Microsoft Text Analytics API vs. EdgeTier
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Text Analytics API | EdgeTier |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 14 | 30 |
| Ease of use | 8.9 | 8.6 |
| Ease of setup | 9.3 | 8.4 |
| Quality of support | 8.0 | 9.0 |
| Meets requirements | 8.2 | 8.1 |
| NPS | 50 | 66.666667 |
| Small Business | 57.1% | 11.1% |
| Mid-Market | 21.4% | 33.3% |
| Enterprise | 21.4% | 55.6% |
| Total page views | 76 | 165 |
| Total LLM citations | 14 | 400 |
Microsoft Text Analytics API
Microsoft Text Analytics API is a suite of text analytics services that offer APIs for sentiment analysis, key phrase extraction and topic detection for English text, as well as language detection for 120 languages.
EdgeTier
Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company.
- Ease of Use
- Insights Analysis
- Helpful
- Accuracy
- Data Analysis
- Analytics