Microsoft Dynamics 365 Connector vs. Omni Intelligence
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Dynamics 365 Connector | Omni Intelligence |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 24 | 10 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.6 | 8.6 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 41.666667 | 70 |
| Small Business | 37.5% | 60.0% |
| Mid-Market | 29.2% | 30.0% |
| Enterprise | 33.3% | 10.0% |
| Total page views | 25 | 20 |
| Total LLM citations | 43 | 10 |
Microsoft Dynamics 365 Connector
The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.
Omni Intelligence
360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, Voicebot / Conversational IVR Testing and more