Microsoft Dynamics 365 Connector vs. CX Index
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Dynamics 365 Connector | CX Index |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 24 | 12 |
| Ease of use | 8.7 | 9.8 |
| Ease of setup | 8.6 | 9.7 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 41.666667 | 90.909091 |
| Small Business | 37.5% | 18.2% |
| Mid-Market | 29.2% | 54.5% |
| Enterprise | 33.3% | 27.3% |
| Total page views | 25 | 36 |
| Total LLM citations | 43 | 38 |
Microsoft Dynamics 365 Connector
The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.
CX Index
CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..
- Time-Saving
- Implementation Ease
- Customer Support
- Ease of Use
- Communication