Microsoft Bookings vs. Customer Experience Solutions
A side-by-side comparison based on G2 review data.
| Metric | Microsoft Bookings | Customer Experience Solutions |
|---|---|---|
| Overall rating | 3.8 | 4.6 |
| Review count | 37 | 33 |
| Ease of use | 7.8 | 9.5 |
| Ease of setup | 8.0 | 9.7 |
| Quality of support | 7.6 | 9.3 |
| Meets requirements | 8.5 | 9.5 |
| NPS | 26.470588 | 78.125 |
| Small Business | 56.8% | 24.2% |
| Mid-Market | 27.0% | 39.4% |
| Enterprise | 16.2% | 36.4% |
| Total page views | 160 | 101 |
| Total LLM citations | 966 | 24 |
Microsoft Bookings
Microsoft Bookings is an online scheduling tool designed to simplify the process of organizing and managing appointments for businesses and their clients. Integrated within the Microsoft 365 suite, Bookings offers a user-friendly web-based interface that allows customers to book appointments at their convenience, reducing the need for back-and-forth communication. By syncing seamlessly with Outlook calendars, it ensures real-time availability updates, minimizing the risk of double bookings and scheduling conflicts.
- Appointment Management
- Easy Scheduling
- Automatic Scheduling
- Ease of Use
Customer Experience Solutions
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM).