Matrix42 FastViewer vs. Glance
A side-by-side comparison based on G2 review data.
| Metric | Matrix42 FastViewer | Glance |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 84 | 23 |
| Ease of use | 8.9 | 9.6 |
| Ease of setup | 8.4 | 9.7 |
| Quality of support | 9.0 | 9.5 |
| Meets requirements | 9.0 | 9.6 |
| NPS | 49.367089 | 69.565217 |
| Small Business | 50.0% | 17.4% |
| Mid-Market | 41.7% | 56.5% |
| Enterprise | 8.3% | 26.1% |
| Total page views | 84 | 425 |
| Total LLM citations | 258 | 1,160 |
Matrix42 FastViewer
Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance.
- Ease of Use
- Remote Work
- Security
- Video Conferencing
- Video Quality
- Reliability
Glance
Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.
- Ease of Use