G2 Vendor Directory

Mastercard Identity Review 360 vs. Chargebacks911

A side-by-side comparison based on G2 review data.

MetricMastercard Identity Review 360

by Mastercard

Chargebacks911

by Chargebacks911

Overall rating4.54.4
Review count7021
Ease of use9.38.7
Ease of setup9.28.2
Quality of support9.09.2
Meets requirements9.28.6
NPS67.14285765
Small Business20.3%52.4%
Mid-Market52.2%42.9%
Enterprise27.5%4.8%
Total page views407422
Total LLM citations1,6371,253

Mastercard Identity Review 360

Ekata is a powerful identity verification and fraud detection and prevention platform designed to help businesses in the ecommerce, financial services and payments industries verify and authenticate the identities of their customers. With Ekata, businesses can confidently onboard new customers, prevent fraud, and ensure compliance with regulations. Ekata's Pro Insight is a comprehensive data analytics platform that empowers businesses to gain a deeper understanding of their customers' identities, behaviors, and preferences.

Pros

  • Ease of Use
  • Identity Verification
  • Accuracy
  • Fraud Detection
  • Fraud Prevention
  • Detection Efficiency

Chargebacks911

The beginnings of Chargebacks911 were not rooted in banking or payments. In fact, they weren’t in the financial sector at all. The company was founded by merchants who had poured years into building up an online business, only to see their success be eaten away by customer disputes. This experience inspired the launch of Chargebacks911 as the industry’s first — and only — end-to-end dispute management service. Today, they provide scalable enterprise solutions for decreasing payment disputes and recovering revenue lost to chargeback fraud.

Pros

  • Customer Support
  • Efficiency
  • User Interface
  • Communication
  • Navigation Ease
  • Ease of Use